- #Word crashes when opening doc from sharepoiont download
- #Word crashes when opening doc from sharepoiont windows
Once logged back in, open Word/Excel/Powerpoint application and sign-in with Microsoft credentials (uni email)Ħ.
This happens either if I try to open them from the. So for two days now, my Office 365 apps (Excel, Powerpoint, Word, Project) started this weird behavior, where they crash after the small loading rectangle when I try to open files from Onedrive. Hey there, this is my first post so be gentle.
#Word crashes when opening doc from sharepoiont windows
Navigate to Start menu> Control panel> Credentials manager> Windows Credentials > delete all the saved university credentials.Ĭ:/ drive> Users> Username> AppData> Local> Microsoft> Office> Right click the folder and rename to Office.oldĥ. Office crashes when opening files from Onedrive. Disconnect your Uni account from Start Menu > Settings > Accounts > Email and Accounts > Access work or school. On the account screen, under User Information, sign out of all accounts. Open Word/Excel or Powerpoint and select Account (Or File > Account) Run "%localappdata%\Microsoft\OneDrive\onedrive.exe"ġ. Turned on option to allow Office to sync files.ĭeleted "%localappdata%\Microsoft\Office\16.0\OfficeFileCache" folder Run "%localappdata%\Microsoft\OneDrive\onedrive.exe /reset" Currently if one person is in the document everything is fine but as soon as there are 2+ users start to experience the document crashing and most of their updates missing when they reload the document. Below is the raw request being made as captured by Fiddler.Ĭontent-Type: multipart/related type="application/xop+xml" boundary="urn:uuid:26aec8ac-4744-47dd-80ba-5b1ba0c63712" start="" start-Info="text/xml charset=utf-8"Ĭookie: WSS_KeepSessionAuthenticated=Īuthorization: NTLM TlRMTV.(blah blah blah).Modified on: Mon, 29 Mar, 2021 at 12:19 PM Word Documents Crash When Multiple Users are Editing It I have a team that is collaborating on Word documents stored in SharePoint Online. I am looking for help as to find the reason it is hanging.
I have looked into trying to limit the wait timeout via the SharePoint web.config but that has no effect. User fiddler to kill that request it hangs FOREVER. You may have the affected msipc. If I use fiddler to kill that request the document opens fine. This issue occurs in installations of Office 2013 (Word 2013, Excel 2013, PowerPoint 2013, and Outlook 2013) and Office 2016 (Word 2016, Excel 2016, PowerPoint 2016, Visio 2016, and Outlook 2016) that have the msipc.dll file (version. If I run fiddler while Microsoft Word is trying to open it I can watch it hang on a web request to Sharepoint. Unfortunately I need to be able to open the file using this IE add-on.
#Word crashes when opening doc from sharepoiont download
Of that version history if you download it then open it. Initial analysis/solution I tried clearing the Upload Centre Cache and set the upload centre to delete the document as soon as those are closed. This is issue has increased in the recent weeks. You can also see version history in File -> Info if you open it via that add-on. When they open document from SharePoint Online they get message Word has stopped working or Excel has stopped working and application crashes. In File -> Info the location is a web address not a file system path. When you use the 'Groove GFS Browser Helper' Word is opening it from the internet. Microsoft Word and ask Microsoft Word to open the file. However, with that add-on running IE instead will open If you disable the 'Groove GFS Browser Helper' Internet Explorer will behave the same way. This document in Chrome or Firefox the browser will prompt you to download it and afterwards you can open it.
This only happens in Internet Explorer while using the 'Groove GFS Browser Helper' add-on for Internet Explorer. I have an issue where certain word documents stored in a Sharepoint 2010 document library hang when you try to open them.
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